We build and operate AI applications ourselves – for customer service as well as for our own operations. Everything is developed in-house and can run entirely without a cloud connection.
Customer service applications
Automated quality scoring
Customer conversations are assessed systematically against defined criteria rather than by spot checks. Coaching needs become visible before they show up in your KPIs.
Knowledge assistant for agents
Answers drawn from internal policies and work instructions, each with a source reference so every statement stays verifiable. Several safeguards prevent invented answers. The assistant runs where the team already works – embedded in the communication platform in use.
Writing assistant
Real-time support while composing replies: consistent tone, correct form of address, consistent terminology – even with high team turnover.
Contact-driver analysis
Anonymised conversation and ticket data is condensed into topic clusters. This shows why customers get in touch – and which root causes can be removed instead of handling symptoms indefinitely.
Training and certification
Learning paths, knowledge checks and progress tracking for new and experienced staff. Assessment and training interlock: what stands out in quality scoring becomes learning content.
Operations applications
Workforce and scheduling portal
Our own portal for shift planning, time tracking, absences and payroll preparation. Master data and access are synchronised with the corporate directory, and recurring reports go to management automatically.
The benefit comes less from individual features than from planning, actual hours and payroll resting on the same data – discrepancies surface before they reach the payslip.
Business contact research and qualification
Enrichment and scoring of business contacts from publicly available sources, structured against defined criteria. Sales starts from a prioritised list rather than a raw one.
Privacy first
Personal data is removed automatically before any analysis. Processing is GDPR-compliant and can run fully offline – your data never has to leave the building. Access is role-based and logged.
How we work
We start with one clearly scoped use case, measure the result against the existing process, and only then extend. Every solution is adapted to your policies, your language and your systems.
