We have worked for German parcel and courier companies for years. Our teams know the typical requests of recipients and shippers – and the peaks of the Christmas season.
Typical tasks
- Shipment tracking and status enquiries
- Delivery issues, address changes and redeliveries
- Complaints, damage and loss claims
- Business customer support and pickup orders
- Email, chat and social media enquiries
Why CCG
- Around 150 employees in İzmir
- Six languages: German, English, French, Italian, Spanish, Russian
- Only 1–2 hours time difference to Central Europe
- Certified to ISO 27001 and ISO 9001
- Pilot in 1–2 weeks, full operation in 3–4 weeks
- Prices from €3,400 per FTE per month