In online retail, service drives repeat purchases and reviews. We support your customers across all channels – in six languages, including for your international shops.
Typical tasks
- Order status and delivery enquiries
- Returns, exchanges and refunds
- Payment and invoice questions
- Pre-sales product advice
- Replies to reviews and social media comments
Why CCG
- Around 150 employees in İzmir
- Six languages: German, English, French, Italian, Spanish, Russian
- Only 1–2 hours time difference to Central Europe
- Certified to ISO 27001 and ISO 9001
- Pilot in 1–2 weeks, full operation in 3–4 weeks
- Prices from €3,400 per FTE per month