In-house AI applications for customer service and operations: quality scoring, knowledge assistants, contact-driver analysis and our own workforce portal.
Who Are We ?
As 'Call Center Global' we are a leading company in the field of customer care and IT services.
Our management team brings an impressive experience of more than 15 years in these industries and acts as a strategic partner in the onshore and nearshore sectors.
- Experience in Customer Care: With a cumulative experience of over 15 years in customer care, we understand the nuances that contribute to an exceptional customer experience.
- IT Industry Expertise: Our roots in the IT industry enable us to stay at the forefront of technology.
- Customer Focus: In everything we do, the customer is at the center. Our team is dedicated to fostering close collaboration with our customers, understanding their needs, and proactively responding to challenges.
- Networking and Partnerships: Our longstanding presence in the industry has allowed us to build a comprehensive network.
CCG – Customer Care Global
We are looking for German-speaking staff
in the logistics sector
- 📦 Logistics & transport
- 🚚 Customer communication in German
- 🌐 International working environment
- 💼 Attractive salary & benefits
Our Services
Services
Market Research in the Call Center is a strategic initiative that allows companies to gather relevant information...
The use of sales and telesales in the call center offers several advantages for companies.
Callback management in the call center refers to the efficient organization and handling of callbacks...
The integration of Social Media Management into a call center can offer various benefits...
Inbound services in our call center refer to services where customers actively contact the call center...
Outbound services in our call center refer to services where the call center actively reaches out to customers...
Customer service in the call center refers to the provided services and support that customers receive through telephone interactions...
Technical support refers to the provision of assistance and solutions for technical issues...
Frequently Asked Questions
If you don't see an answer to your question, you can send us an email.
Our customer service team is multilingual and is available to assist you in various languages, including German, English, French, and Spanish. We strive to ensure a global reach and support customers worldwide in their preferred language.
Utilising our call center services is simple and straightforward. You can reach us by phone at +90 (216) 230 06 77 or send us an email at info@ccgtr.com. Our team will promptly get in touch with you to discuss your requirements and tailor a solution for your business.
Our call center offers a variety of services, including inbound and outbound call management, customer support, technical assistance, order processing, and more. We customize our services to meet the specific needs of our clients, ensuring tailored support.